Refund policy
Returns
You have 30 days from the day your order arrives to request a return. Items must be unused, in the condition you received them, and in their original packaging.
How to start a return
Email customer@fuller.com before sending anything back. All returns need an authorization number - packages sent without one cannot be processed. Once approved, we will email you the number and instructions for where to ship it.
Return shipping and handling are paid by the customer. We do not offer free returns.
Damaged, defective, or wrong items
Please check your order as soon as it arrives. If something is damaged, defective, or is not what you ordered, email customer@fuller.com with your order number and a photo. If the error is ours, we cover the cost of return shipping.
Refunds
Once your return arrives and we have inspected it, we will email you to confirm. Approved refunds go back to your original payment method within 5-7 business days. Depending on your bank, it may take a few more days to appear on your statement.
Our guarantee
Fuller Brush products carry a 100% Customer Satisfaction Guarantee. If you are not satisfied, return your purchase within 30 days of delivery by following the steps above.
Warranties
- Most products - one year, replacement only
- Spray cans and bottles with sprayers - 30 days, replacement only
- Sweepers - three-year limited warranty
To make a warranty claim, email customer@fuller.com.
Questions?
Email us at customer@fuller.com.