Refund policy
Returns
You have 30 days from the day your order arrives to request a return. Items must be unused, in the condition you received them, and in their original packaging.
How to start a return
Please email us at customer@fuller.com before sending anything back. All returns need an authorization number, so please reach out before shipping anything back — we're not able to process packages that arrive without one. Once approved, we will email you the number and instructions for where to ship it.
Return shipping and handling are paid by the customer, as we aren't able to offer free returns.
Damaged, defective, or wrong items
Please check your order as soon as it arrives. If something is damaged, defective, or is not what you ordered, please email us at customer@fuller.com with your order number and a photo. If the error is ours, we cover the cost of return shipping.
Refunds
Once your return arrives and we have inspected it, we will email you to confirm. Approved refunds go back to your original payment method within 5–7 business days. Depending on your bank, it may take a few more days to appear on your statement.
Cancellations
We're truly sorry, but we're unable to cancel orders once they have been submitted. Orders move toward fulfillment very quickly so they reach you as soon as possible, which means we aren't able to pull one back. For the same reason, we're not able to change a shipping address after an order is placed.
If your order isn't right for you once it arrives, you're welcome to return it within 30 days by following the steps above. Questions? Please email us at customer@fuller.com.
Our guarantee
Fuller Brush products carry a 100% Customer Satisfaction Guarantee. If you're not satisfied, you're welcome to return your purchase within 30 days of delivery by following the steps above.
Warranties
- Most products — one year, replacement only
- Spray cans and bottles with sprayers — 30 days, replacement only
- Sweepers — three-year limited warranty
To make a warranty claim, please email us at customer@fuller.com.
Questions?
Please email us at customer@fuller.com — we're always glad to help.