FAQ
Frequently Asked Questions
Ordering
How do I use a discount code?
Codes are entered at checkout, not in your cart. In the Order summary — on a phone, tap Show order summary at the top — enter your code in the Discount code box and click Apply. Please make sure the discount shows in your total before you place your order. One code per order. We're sorry, but we're not able to add a code once your order has been placed.
When is my card charged?
Your card is charged at the time you place your order.
Can I cancel my order?
We're truly sorry, but we're unable to cancel orders once they have been submitted. Our orders move toward fulfillment very quickly so they reach you as soon as possible, which means there isn't a window for us to pull one back. We do appreciate your understanding. If your order isn't right for you once it arrives, you're welcome to return it within 30 days — please see our return steps below.
Can I change my shipping address after ordering?
Unfortunately we're not able to change a shipping address once an order has been placed. Please check your address carefully before you submit your order — we're always happy to help with any questions beforehand.
Shipping
Where are you located?
Fuller Brush Company is an American company based in New Jersey. Our warehouse is here as well, so every order ships directly from our New Jersey facility via UPS, FedEx, or USPS.
How much is shipping?
Shipping is free on contiguous US orders over $99. For orders under $99 it's a flat $9.99, no matter the size of the order.
Where do you ship?
We ship within the contiguous United States only. We're not able to deliver to PO Boxes, and we don't currently ship to Canada or outside the contiguous US.
How long will my order take?
Please allow 1 business day for processing and 4–7 business days for delivery. Delivery can take a little longer during the holidays.
Returns & Refunds
What is your return policy?
You have 30 days from the day your order arrives to request a return. Items must be unused, in the condition you received them, and in their original packaging.
How do I start a return?
Please email customer@fuller.com before sending anything back. All returns need an authorization number — packages sent without one cannot be processed. Once your return is approved, we'll email you the number along with instructions for where to ship it.
Who pays for return shipping?
Return shipping and handling are paid by the customer, as we're not able to offer free returns. The one exception is below.
My item arrived damaged, defective, or incorrect. What now?
We're very sorry — please check your order as soon as it arrives and email customer@fuller.com with your order number and a photo. If the error is ours, we'll cover the cost of return shipping.
When will I get my refund?
Once your return arrives and has been inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 5–7 business days. Depending on your bank, it may take a few additional days to appear on your statement.
Guarantee & Warranty
Do you offer a guarantee?
Yes. Fuller Brush products carry a 100% Customer Satisfaction Guarantee. If you're not satisfied, simply return your purchase within 30 days of delivery by following the return steps above.
What warranty comes with my product?
- Most products — one year, replacement only
- Spray cans and bottles with sprayers — 30 days, replacement only
- Sweepers — three-year limited warranty
To make a warranty claim, please email customer@fuller.com.
Contact
How do I reach you?
Email us any time at customer@fuller.com, or use the form on our Contact Us page.
How quickly will I hear back?
We answer every email as quickly as we can. Messages that arrive over a weekend or holiday will be answered the next business day.
I have a question about Full Crystal.
Full Crystal inquiries are handled separately — please see the Full Crystal link on our Contact Us page.